PRIVACY POLICY

Our Privacy Pledge. At Matanuska Valley Federal Credit Union, we respect the privacy of our members. We recognize the importance of maintaining the confidentiality of your personal financial information. This notice describes the privacy policy and practices followed by Matanuska Valley Federal Credit Union. This notice explains what types of member information we collect and under what circumstances we may share it.

Member Information We Collect. The Credit Union collects only relevant information about members that is needed to establish and maintain your account and services as the law allows or requires us to collect. We may collect personal and financial information about you (member information) which is “nonpublic.” The member information we collect varies depending on the accounts and services you request and use. We collect information about you from the following sources:

Application Information. We retain personal information we receive from you on any application you provide for membership, deposit account, EFT services, loans, insurance, securities brokerage and financial planning or other Credit Union services. This information includes: name, address, social security number, birth date, phone number, beneficiaries, employment and financial status, and credit history.

Your Transactions. Any time you make a transaction on one of your accounts, including ATM or card transactions, loan advances, transactions through MVFCU Online, over the phone, or at a branch we retain the transaction information, including: your account number, the date, amount, location of the transaction, and other pertinent information.

Credit Reports. When we evaluate your application for an account or service, we may request a credit report about you from a consumer reporting agency. We retain the personal and credit history information about you and we may use it to evaluate future account service requests.

Negative Information Notice. We may report information about your loan and deposit accounts to credit bureaus.  Late payments, missed payments, or other defaults on your accounts may be reflected in your credit report.

Online. We obtain information online when you visit our website, www.mvfcu.coop. This includes retaining information you provide us on any online application, Internet account transactions, or information you send to us by e-mail.

Member Information We Share. In order to provide financial services to you, we share certain information about you with our third party service providers. However, we only share information to the extent necessary to service your account or offer new services to you. If we share your information, it is with the goal of bringing you quality services, more choices, and greater convenience. Information we may have about former members is generally only shared or disclosed if necessary to enforce or administer an account or as required by law.

Sharing Information with Third Party Service Providers. In order for us to conduct our operations, including servicing your account or processing your transactions, we need to share information with our service providers, including: data processing companies, check, ATM and other payment processing companies, payment networks, loan service providers, insurance companies, collection agencies, credit reporting agencies, and financial service providers with whom we have joint marketing agreements. These service providers act on our behalf and have agreed in writing to keep the member information we provide to them confidential. We share the following categories of information to third party service providers depending on the specific services provided:

• Personal information (name, address, and account number)
• Account information (type of accounts, account balances, and transaction history)
• Transaction information (dates, amounts, locations, and type of transaction)